Privacy Policy

Alba (albawoolhouse.com) is operated by VENOM MEDIA LLC, 1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, United States ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit albawoolhouse.com, place an order through our checkout at pay.albawoolhouse.com, or otherwise communicate with us.

Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

Contact details, such as your name, billing address, shipping address, and email address.
Order information, such as the products you purchase, order amounts, order history, returns, and refunds.
Limited payment information, such as the card type, the last four digits of your card, and payment confirmation details provided to us by our payment service providers.
Communications with us, such as the content of emails you send to customer support.
Device and usage information, such as your IP address, browser type, device identifiers, pages viewed, and how you navigate the website.

Payment Card Data

Card payments are processed by third-party payment service providers that are required to comply with the Payment Card Industry Data Security Standard (PCI DSS). Your full card number and security code are transmitted directly to and processed by these providers over encrypted connections. We never store your full card number or security code on our systems.

How We Collect Personal Information

Directly from you, when you place an order or contact us.
Automatically, through cookies and similar technologies when you use the website.
From our service providers, such as payment processors and shipping carriers, in connection with your order.

How We Use Personal Information

To process and fulfill your order, including payment, shipping, delivery notifications, returns, and refunds.
To provide customer support and respond to your requests.
To detect and prevent fraud, unauthorized transactions, and other harmful activity, and to secure our website.
To operate, maintain, and improve the website and our products.
To send you marketing emails where you have agreed to receive them. You can unsubscribe at any time using the link in any marketing email.
To comply with legal obligations, resolve disputes, and enforce our terms.

How We Disclose Personal Information

We do not sell your personal information for money. We disclose personal information only as needed for the purposes described above, including to:

Payment service providers, to process card payments, refunds, and fraud checks.
Shipping carriers and fulfillment partners, to deliver your order.
Website hosting, email, analytics, and customer support providers that act on our behalf under confidentiality obligations.
Government authorities, card networks, or other parties where required by law, to respond to legal process, or to protect our rights and the rights of others.
A successor entity in connection with a merger, acquisition, or sale of all or part of our business.

Cookies and Similar Technologies

We use cookies and similar technologies to keep the website and checkout working, to remember items in your cart, to prevent fraud, to understand how the website is used, and, where permitted, to measure the effectiveness of our advertising. You can control or delete cookies through your browser settings. Disabling essential cookies may prevent the checkout from working correctly. Where required by law, we honor browser-based opt-out signals such as Global Privacy Control.

Data Retention

We keep personal information for as long as needed to fulfill your order, provide support, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we delete or anonymize it.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encrypted (HTTPS) connections across the website and checkout. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the following rights, subject to certain exceptions:

The right to know the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties to whom we disclose it.
The right to request deletion of your personal information.
The right to request correction of inaccurate personal information.
The right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
The right to limit the use of sensitive personal information. We do not use sensitive personal information for purposes that require this right to be offered.
The right not to receive discriminatory treatment for exercising any of these rights.

The categories of personal information we have collected in the past 12 months are those listed in the section "Personal Information We Collect" above, for the business purposes described in "How We Use Personal Information." We do not knowingly sell or share the personal information of consumers under 16 years of age.

To exercise your rights, email support@albawoolhouse.com with the subject line "Privacy Request." We will verify your request by matching the information you provide with the information in our records, and we will respond within the time required by law, generally 45 days. You may use an authorized agent to submit a request on your behalf, and we may ask for proof of the agent's authorization.

Other U.S. State Privacy Rights

Residents of other states with consumer privacy laws may have similar rights to access, correct, delete, or opt out of certain processing of their personal information. You may exercise these rights by contacting us as described below. If we deny your request, you may appeal by replying to our decision email with the subject line "Privacy Appeal."

Children's Privacy

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

If you have any questions about this policy, please contact us:

VENOM MEDIA LLC, operator of Alba (albawoolhouse.com)
1309 Coffeen Ave Ste 1200, Sheridan, WY 82801, United States
Email: support@albawoolhouse.com

Last updated: November 9, 2026